How do I place an order?

When you see an item you like, click on "Add To Cart" and continue shopping until you are ready to complete your purchase. Then click on “Go To Cart” from that page click on "Checkout" to confirm your quantity and items, and enter your name, address and shipping details then click on "Complete Order" to finish with payment details.

When and how will I receive my order confirmation?

Within 5-15 minutes of placing your order, you will receive an email confirming that Kulture Shop has received your order. You will receive a second email with tracking information when your order ships.

I’ve ordered something, can I add more things to my order?

Yes, of course! If you buy more products on the same day, we’ll ship them as part of the same order. They may or may not ship together in the same box, however.

What do I do if I made a mistake with my personal/shipping information? Can I update?

No worries, just contact us on e-mail or through call with the corrections and we’ll take care of the rest.

How do I check my order status?

Once your order has shipped, you will receive a shipping confirmation email and SMS so you can track your order (If a mobile number not provided at the time of order placement, you can add it to your order later also. Just log in to your account and add a mobile number to the order).

Whilst we make every effort to meet the timescale, during busy periods, deliveries might be a little longer. We apologise if this is the case, but we will do our best to get your order sent out as quickly as possible. If you’re having trouble tracking your order, please contact us!

What payment methods do you accept?

You can pay for your order by debit card, credit card (Amex, Diners, Mastercard, Maestro, Visa, Rupay) net banking, UPI, Paypal or COD (India Only) and wallets. For online transactions, card payments, we work with payment intermediary recognized for their commitment to information security, PayU. Through Paypal, the world leader in online payments, you can choose to make the payment by card, filling a simple registration, and you can use your balance of your own Paypal account in orders.

My payment card isn’t being accepted?

This might be because the information has not been entered correctly, but if you’ve checked all the entered information and it is definitely correct, you could try a different card, Paypal, or you can contact us via email/call and we’ll look into it for you. Sometimes it happens due to banks servers being down for upgrading etc.

What shipping careers are used? Who will deliver my order?

Kulture Shop uses FedEx and BlueDart for most orders, to ensure that your products get to you quickly and without damage. 

Where do you ship to? International Shipping?

We ship pretty much everywhere! except North Korea. If your country is not listed in the drop down list of destinations at checkout, please get in touch for a custom quote via info@kultureshop.in. International shipping charges DO NOT INCLUDE the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery. Please contact your local customs office for more information.

How much is shipping charges?

Currently we have only one shipping mode for both India and International shipping. Shipping charges depends on the product weight and location. We have tried our best to provide economical shipping rates and partners who has better delivery network, faster delivery time and are trustworthy. It is important to emphasize that the total value of shipping includes in addition to freight, from the nearest collection center, packaging, handling, logistics and administrative costs.

How will my order be packaged?

The Kulture Shop packaging is designed to protect your order. We put extreme care in our shipping process and the way we wrap up each order. Invoice and payment information is not sent with your order. It is sent to the email address provided on the order. Past invoices can also be accessed directly from your account. Collector Boxes are packaged in sturdy/durable card board boxes and then in flap pack protective bubble wrap envelope. If your order contains a few different boxes, they may be shipped as separate packages, which can arrive on different days.

Where will my order be produced?

Currently all our production happens in India and gets shipped worldwide.

Shipping & Delivery Time?

We are shipping collector boxes from our warehouse within 1-2 business days after receiving orders. Following that, please allow an additional 4-5 days for domestic and 8-10 business days for international orders to be delivered to you via our trusted courier service.

Please allow extra time for your order to be processed during public holidays/peak season in India. Customs and courier service may also require extra time to work on the processing/delivery during peak season (e.g., Diwali, Christmas..etc.). Please also note that delays may occur as a result of pending payment authorisations sometimes. These delays are outside of Kulture Shop's control. In some countries, you may need to allow additional time for your local customs generally.

Printing and color variations?

Due to the nature of screen to print resolution, please be aware that some color variations might occur.

What are "Giclée Prints"?

Giclée prints provide better colour accuracy than other means of reproduction. This ink-jet process uses the highest archival quality paper and ink. The quality of the giclee print rivals traditional silver-halide and gelatin printing processes and is commonly found in museums, art galleries, and photographic galleries.

What types of material and framing options do you offer?

You can read everything about our art products here ART OPTIONS GUIDE.

Art Prints Care

To prevent fading or color distortion, it’s best to hang your paper print in a cool, dry space and out of direct sunlight.

Remove dust by using either compressed air or by brushing lightly with a soft, lint-free, microfiber cloth.

Never use water or cleaning products of any kind to clean your paper print, as they will cause the inks to fade / run. Framing is always a good option to protect art prints from dust, water damage, and tears.

Always handle your art print by its edges. Hold each side equally to avoid bends and dimples.

Never stack anything on top of your paper print.

Giclée (Archival) Prints & Canvas Prints Care

Giclée (Archival) and Canvas prints are extremely delicate, so avoid touching the print surface with bare hands as the moisture and oils from your skin can affect print quality. To avoid damage hold prints by the edge or were cotton gloves while holding them.

Be careful not to scuff or scratch the image side of the print.

Store prints properly; protect them from airborne contaminants, extreme light levels and high temperatures.

We strongly recommend frame with mount to protect your giclée (archival) or canvas print, fully.

When displaying prints in frames, mount them under glass to minimise exposure to humidity, cigarette smoke and atmospheric contaminants.

Avoid placing prints in bright sunlight. Don’t display prints outdoors.

Remove dust gently with a dry, soft, lint-free, microfiber cloth.

Never use water or cleaning products of any kind to clean your giclée (archival) or canvas print, as they will distort and/or fade the color of the inks.

How can I save/wishlist my favorite products?

Simply click on the “♥” button in the top, left-hand corner of your favorite product on collection page or click “Add to Wishlist” and they’ll automatically be saved to your profile. To view your saved products click on your account/name. Saving products is just like building a wish list that you can reference for future purchases or share with friends and family.

I’ve forgotten my password, how do I reset it?

Not a problem. Head over to the login page (in top-right corner of the page) and click “Forget your password?” and follow the steps from there.

How do I unsubscribe?

You can unsubscribe from the newsletter via the link at the bottom of each newsletter.